Return, Exchange & Refund Policy
Unboxing Video Requirement
An unboxing video is mandatory for all orders in case of any return, exchange, missing item, damaged product, wrong product, or quality-related claim. The video must be recorded from the moment the package is opened and should clearly show the shipping label and product received.
Claims raised without a valid unboxing video may not be eligible for return, exchange, or refund.
How Do I Return or Exchange My Order?
You may request a Return or Exchange within 7 days of delivery by contacting our Customer Support Team at +91 9461164991 (10:00 AM to 6:00 PM) or by emailing us at bellishworks@gmail.com.
After 7 days from the date of delivery, no return or exchange requests will be accepted.
Returns and exchanges are accepted only for the following reasons:
- Size issues
- Defective or damaged products
- Incorrect product received
- Wrong color received
- Manufacturing or quality-related issues
Exchange requests can only be made for the same product in a different size or color, subject to stock availability. Replacement with a different product is not permitted.
Bellish Lifestyle reserves the right to decline any return or exchange request if the reason provided is not genuine or does not fall within the approved categories mentioned above.
If the requested exchange product is unavailable, a full refund will be processed.
Can I Cancel My Order?
Orders may be cancelled only before they are shipped. Orders are generally processed and shipped within 24–48 hours of placement.
To cancel an order, please contact us at bellishworks@gmail.com or +91 9461164991 as soon as possible.
For prepaid orders, refunds for cancelled orders will be processed within 4–7 business days to the original payment method.
What If I Receive the Wrong Product?
If you receive an incorrect product, please notify us within 48 hours of delivery by contacting our support team.
Once the product is picked up and verified by our quality team, we will either:
- Ship the correct product, or
- Issue a full refund
The product must be unused, unwashed, and returned with all original tags, packaging, and invoice.
Do I Need to Ship the Return Product Myself?
No. Bellish Lifestyle will arrange a pickup through our logistics partner at no additional cost, wherever reverse pickup service is available.
In locations where reverse pickup is unavailable, customers may be requested to self-ship the product. In such cases, reasonable shipping charges will be reimbursed upon submission of a valid courier receipt.
How Will I Receive My Refund?
Prepaid Orders
The refund amount will be credited to the original payment method used during purchase within 4–7 business days after the returned product passes quality inspection.
Cash on Delivery (COD) Orders
Refunds for COD orders will be processed via bank transfer, UPI, or store credit, as communicated by our customer support team.
Conditions for Return & Exchange
To be eligible for a return or exchange:
- Product must be unused and unwashed.
- Original tags and packaging must be intact.
- Product must be returned in saleable condition.
- Original invoice/order details must be provided.
- A valid unboxing video must be available upon request.
Returns may be rejected if the product shows signs of use, damage caused after delivery, or missing tags/accessories.
