Return Policy

Unboxing Video is Required for All Orders

An unboxing video is mandatory for all return, exchange, wrong-product, damaged-product, or quality-related claims. The video should clearly show the package from the time it is unopened until the product and its condition are fully visible. Claims without a valid unboxing video may not be accepted.

How do I Return or Exchange My Order?

You may request a return or exchange within 7 days of delivery by contacting our Customer Service team at +91 94611 64991, between 10:00 AM and 6:00 PM. Requests made after 7 days from the date of delivery will not be entertained.

Returns may be requested only in cases of size issues, defective or damaged articles, receiving a different or wrong colour, or genuine quality issues. Exchange is available only for the same product in a different size or colour, subject to availability. Replacement with a different product is not permitted.

Eligible returns and exchanges will be processed at no additional cost to the customer. House of Pehnava reserves the right to decline a return or exchange request if the reason provided does not fall within the eligible reasons, the claim is found to be invalid, or the product does not meet the required return conditions.

All returned products must be unused, unworn, unwashed, undamaged, and in their original condition, with all original tags, labels, packaging, and invoice intact.

Exchange requests are subject to stock availability. If the requested size or colour is unavailable, the eligible amount will be refunded according to our refund policy.

Can I Cancel My Order?

Orders may be cancelled only before they have been shipped. Once an order has been shipped, it cannot be cancelled through our website.

To request a cancellation, please contact our Customer Service team as soon as possible. For prepaid orders, approved cancellation refunds will be processed to the original payment method within 4–7 working days, subject to the payment gateway and banking timelines.

What Do I Do If I Receive a Wrong Product?

If you receive a product that is different from what you ordered, please contact our Customer Service team within 7 days of delivery and provide the required details along with the mandatory unboxing video.

After the returned product is picked up and received, it will be inspected and verified by our team. Once the claim is verified, House of Pehnava will arrange the appropriate replacement or refund.

The product must be returned unused and unworn, with all original tags, labels, packaging, and invoice intact.

Do I Need to Ship the Return Order Myself?

No. For eligible return or exchange requests, House of Pehnava will arrange a return pickup through our logistics partner.

The availability of reverse pickup may depend on the customer's delivery location and courier service coverage.

How Do I Get My Refund?

For eligible prepaid orders, the approved refund amount will generally be credited to the original payment method used to place the order.

For COD orders, the refund will be processed through the refund method made available by House of Pehnava, subject to the applicable terms and verification requirements.

Refunds are initiated only after the returned product has been received and successfully inspected, where applicable. The time taken for the refund to reflect in the customer's account may vary depending on the payment provider or bank.

Return & Exchange Conditions

Products that have been used, worn, washed, altered, damaged after delivery, or returned without original tags, labels, packaging, or other required accessories may not be eligible for return or exchange.

House of Pehnava reserves the right to inspect every returned product and make the final determination regarding eligibility in accordance with this policy.

Customer Support

For any queries related to your order, return, exchange, cancellation, or refund, please contact our Customer Service team during 10:00 AM to 6:00 PM.

House of Pehnava
Customer Support:+91 94611 64991 
Email: bellishworks@gmail.com
Jaipur, Rajasthan, India