Terms & Conditions

Last Updated: September 2026

Welcome to House of Pehnava. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order. If you do not agree with any part of these Terms & Conditions, please do not use our website.

1. General

House of Pehnava reserves the right to modify, update, or change these Terms & Conditions at any time without prior notice. Any changes will become effective when they are published on this page. Your continued use of the website after any changes are published constitutes your acceptance of the revised Terms & Conditions.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements, prices, and other information displayed on our website are accurate. However, slight variations in colour, texture, print, finish, or appearance may occur due to photography, lighting, screen settings, manufacturing processes, or the nature of the fabric and handcrafted products.

House of Pehnava reserves the right to modify product information, discontinue products, change designs, or update product specifications without prior notice.

3. Pricing

All product prices displayed on the website are subject to change without prior notice. House of Pehnava reserves the right to correct pricing, typographical, technical, or other errors that may appear on the website.

Applicable taxes, shipping charges, or other charges, where applicable, will be displayed during the checkout process or as otherwise communicated to the customer.

4. Orders and Acceptance

When you place an order on our website, you are making an offer to purchase the selected products. An order confirmation does not necessarily constitute final acceptance of the order.

House of Pehnava reserves the right to accept, reject, cancel, or limit any order at its discretion, including in cases involving incorrect pricing, product availability, suspected fraudulent activity, technical errors, or other circumstances that may affect the ability to fulfil the order.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the appropriate payment method.

5. Payment

By placing an order, you confirm that the payment information provided by you is accurate and that you are authorised to use the selected payment method.

Payments may be processed through third-party payment gateways. House of Pehnava is not responsible for technical issues, delays, or errors caused by third-party payment providers, banks, or financial institutions.

6. Shipping and Delivery

House of Pehnava will make reasonable efforts to process and dispatch orders within the estimated timeframe displayed on the website. Delivery timelines may vary depending on the delivery location, courier availability, weather conditions, public holidays, operational issues, or circumstances beyond our reasonable control.

Once an order has been handed over to the shipping or logistics partner, delivery is subject to the terms and operational processes of the respective courier service.

Customers are responsible for providing accurate shipping and contact information. House of Pehnava will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to the applicable Return and Refund Policy published on the House of Pehnava website.

Products must meet the eligibility requirements specified in the applicable policy. House of Pehnava reserves the right to reject returns or exchanges that do not meet the stated conditions.

Refunds, where approved, will be processed using the applicable payment method or another method permitted by House of Pehnava.

8. Product Usage and Care

Customers are responsible for using and caring for products according to the care instructions provided with the product or on the website.

House of Pehnava shall not be responsible for damage resulting from improper washing, handling, storage, alteration, misuse, or failure to follow recommended care instructions.

9. Intellectual Property

All content available on the House of Pehnava website, including photographs, product images, designs, graphics, logos, trademarks, text, videos, illustrations, website layouts, and other materials, is owned by or licensed to House of Pehnava unless otherwise stated.

No part of the website or its content may be copied, reproduced, modified, distributed, republished, sold, or commercially exploited without prior written permission from House of Pehnava.

10. Website Use

You agree to use the House of Pehnava website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You must not attempt to gain unauthorised access to the website, its systems, databases, accounts, or other connected services, or use the website for fraudulent, abusive, unlawful, or malicious purposes.

11. User Information and Reviews

If you submit reviews, feedback, photographs, comments, or other content to House of Pehnava, you represent that the content is lawful, accurate, and does not infringe the rights of any third party.

By submitting such content, you grant House of Pehnava permission to use, reproduce, display, publish, or distribute the content for legitimate business, marketing, promotional, or website-related purposes, subject to applicable law.

House of Pehnava reserves the right to remove or refuse content that is unlawful, offensive, misleading, defamatory, abusive, or otherwise inappropriate.

12. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, logistics services, social media platforms, or other external services.

House of Pehnava does not control and is not responsible for the content, availability, security, policies, or practices of third-party websites or services. Your use of such third-party services may be subject to their respective terms and policies.

13. Limitation of Liability

House of Pehnava will make reasonable efforts to maintain the accuracy, availability, and functionality of the website. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.

To the maximum extent permitted by applicable law, House of Pehnava shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products purchased through the website, except where such liability cannot legally be excluded.

14. Force Majeure

House of Pehnava shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, technical failures, pandemics, acts of war, civil disturbances, or other unforeseen events.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how House of Pehnava collects, uses, stores, and protects personal information.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms & Conditions or your use of the House of Pehnava website shall be subject to the applicable jurisdiction of the courts having authority over such matters.

If you have any questions regarding these Terms & Conditions, please contact House of Pehnava through the contact details provided on our website.

House of Pehnava
Jaipur, Rajasthan, India

Email: bellishworks@gmail.com